WeightCoach New Zealand
WeightCoach New Zealand
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WeightCoach New Zealand
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Privacy policy

The privacy of your personal information is very important to WeightCoach.

The privacy act requires us to have procedures in place to cover the collection, use, storage and disclosure of personal information we hold about you. The following policies will govern how WeightCoach manages your personal information and protects your privacy. This Privacy Policy is incorporated into and subject to our Terms of Use, which you should refer to for additional information relating to privacy issues.

1. Collecting information about you

WeightCoach will not collect or monitor personal information about you without your consent unless we consider it is necessary:

  • to comply with the law
  • to comply with our Terms of Use
  • to protect the rights and/or property of WeightCoach, users, Subscribers and Members or any other individual or entity, including members of the public to reduce or avoid a threat to anyone's health, safety or wellbeing to provide services to you

WeightCoach will only collect personal information which has been provided by you. You may provide us or an Affiliate with information:

  • when you register to use or subscribe to WeightCoach
  • by identifying yourself when you use WeightCoach
  • by forwarding us correspondence about yourself or feedback about WeightCoach
  • by joining any WeightCoach mailing lists
  • by answering surveys or polls on the WeightCoach website
  • by entering competitions on the WeightCoach website
  • by posting in the Buddy program, message boards and other areas

In the event of a complaint, we may receive personal information about you from other parties other Users or third parties who may communicate information to us about you in relation to that complaint.

WeightCoach uses Cookies and other tracking methods to allow the provision of certain services and to maximize your enjoyment of the WeightCoach website. We do not link this information back to other information that you have provided to us and WeightCoach does not store any information inside Cookies. Any collection of personal information other than that mentioned here, will require your consent

Cookies are pieces of information transferred from a web site to your computer's hard disk for record-keeping purposes. Cookies do not personally identify Users, although they do identify a User's browser. Most Web browsers are set to accept Cookies, although you can reset your browser to refuse cookies.

Cookies and IP addresses can enhance your enjoyment of the WeightCoach website by allowing us to recognize you and anticipate your requirements. Cookies allow you to store your password without the need to continually re-enter it. Cookies allow us to tailor the WeightCoach website or other communication to provide you with information which is relevant to your particular interests. Refusing to accept Cookies may prevent you from fully utilizing some of the services available from the WeightCoach website.

We also collect and store statistics and other information about the online activities of Users on an aggregate basis. This does not include personal information about you.

By recognizing all of our Users, how they use WeightCoach and what they find interesting, we can focus our resources on features that are the most popular and beneficial to our Users and provide a continuously improving service.

2. Use and Disclosure of Personal Information

WeightCoach will not use or disclose any personal information about you without your consent or access your communications on the WeightCoach website unless we consider it is necessary:

  • to comply with the law
  • to comply with our Terms of Use
  • to protect the rights and/or property of WeightCoach, WeightCoach Users, Subscribers and Members or any other individual or entity, including members of the public
  • to reduce or avoid a threat to anyone's health, safety or wellbeing
  • to provide services to you

WeightCoach and its Affiliates recognize the trust you place in us when you provide us with personal information. WeightCoach may sometimes disclose this information to an Affiliate or other individual or entity to facilitate the operation and provision of User services. In these instances, we may explicitly tell you that the data we are collecting will be shared with third parties. In these cases those disclosures will override anything to the contrary in this Policy. We will not otherwise disclose your personal information without your consent.

We may share your personal information with third parties who provide services to WeightCoach in order to enhance the functionality available to you.

Under certain circumstances we may be forced to disclose information to the Government or third parties, or third parties may unlawfully intercept or access transmissions or private communications. In the event that we need to investigate or resolve possible problems or inquiries, you expressly acknowledge, agree and authorize WeightCoach to disclose any information about you to private entities, law enforcement or other Government officials as we, in our sole discretion, believe necessary or appropriate.

3. Storage and Security of Personal Information

WeightCoach will endeavour to take all reasonable steps to maintain the accuracy and security of any personal information we hold. WeightCoach maintains its User information in a secured database.

WeightCoach uses firewalls and Secure Socket Layer ("SSL") encryption technology to ensure the integrity and privacy of the information you pass to us via the Internet, however, to take advantage of this, you must utilize a browser that maintains 128bit encryption support. Despite our best efforts, "Perfect Security" does not exist on the Internet.

Our employees and data processors are bound to respect the confidentiality of any personal information held by WeightCoach. Despite this, WeightCoach will not be held responsible for any events which arise from any unauthorized access to your personal information. You should take care to protect your own personal information, including but not limited to passwords and accounts. You should contact WeightCoach immediately if you become aware of any unauthorized use of your account or any other breach of security.

4. Accessing, Changing and Deleting your Personal Information

You may at any time request a copy of the information that WeightCoach holds about you. If you wish to change the information we have about you or have it deleted entirely please contact WeightCoach. We will provide you with a copy of your information and do everything we reasonably can to alter or delete your information, unless we are required to maintain certain information for legal or other reasons. Please allow at least seven days for your request to be processed.

5. Children on the WeightCoach website

Children should always ask a parent or guardian for permission before sending any personal information over the Internet, whether to WeightCoach or anyone else.

We encourage all parents and guardians to make themselves aware of what their children are doing on the Internet and discuss privacy and safety issues with them.

6. Questions and Concerns

You should contact WeightCoach immediately if you have any questions or concerns relating to our Privacy Policy or any other aspect of the WeightCoach website. WeightCoach appreciates your input and will give serious consideration to any issues raised and take any action we consider necessary to improve the services we provide.

7. Alterations to this Privacy Policy

WeightCoach reserves the right to add to, remove and alter any of the features of the WeightCoach website to improve User enjoyment and satisfaction. It may be necessary for us to alter this Privacy Policy from time to time to reflect these changes. WeightCoach reserves the right to alter this Privacy Policy at any time by posting an undated version on the WeightCoach website. You should refer to this Policy on a regular basis so you are aware of any changes.

8. Specific Conditions

WeightCoach affiliates may operate their own websites in conjunction with WeightCoach. They may have special Terms and Conditions and Privacy Policies which differ from those of WeightCoach. Where they differ the more specific terms will apply.

You should familiarize yourself with the relevant Web site's Terms and Conditions and Privacy Policy before using their site or disclosing any of your personal information to them.